Keys to optimising Capacity
Optimisation of your APS Solution is a journey of continual improvement. While it may seem overwhelming when you start to look at what can be done to improve your systems and processes, it is not necessary to tackle all of these tasks at once. We
have organised each key area into bite sized chunks for you, so you can move through this process at a pace that suits your Practice. Each one of these steps can be repeated multiple times, so you may like to first target one specific area of
your master data and complete each of the steps below, then circle back and start the process again with another area of data. We would also love to hear from you if you feel you need assistance with any of the steps throughout this process.
Workflow is typically about managing the 'now'. The transparency provided by well-scoped client engagements based on realistic targets,
allows you to identify potential issues before they arise, minimises expectation gaps and “bill-shock”, which makes for happier clients.
Team members who lose track of what’s expected, fail to meet deadlines or just don’t share the Practice’s common goals are a headache for any Practice.
If left unmonitored, the flow-on effect can begin to pollute your entire culture.
Teams are encouraged to take ownership when great performance is showcased frequently.
Gaining and retaining great people is easier when KPIs and targets are clearly defined and montored.
Create and publish ongoing team targets or KPIs to put monitoring and variance analysis at your fingertips, enhances accountability.
For more detail on how Practice IQ and BPA can provide you insights to measuring and monitoring productivity, please click here and review these sections:
- Staff Dashboard
- Team Dashboard
- BPA Staff and Team notifications
Scheduling is the ability for you to plan for the future, and the following areas should be considered. Identify ahead of time where excess or over-extended
capacity exists. Clients gain clarity around when their work will be scheduled;
staff have visibility over when they might be expected to go the extra mile, or when it may be a good time to take a well-earned break.