The Access Customer Success Portal is now available for Support Cases and is accessible via the following link: https://accessgroup.my.site.com/Support/s/login/

Guides

The following guides are available for your learning.
 

Videos

The following videos are available for your learning.


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Product Support

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Product Functional Areas

End User

Dashboard

Available Dashboards
Data sets
Printing & Exporting
Customisations

 

Website Navigation and Functionality


Selecting a Report
Show and Hide the Navigation Bar
Using Browser Navigation Options
Creating PIQ Favourites
Accessing Personal Site Information
Accessing Site Information

Report Types

Pivot Reporting
Reporting Services
HTML Dashboards

Working with Pivot Reports

Drilling Down
Filter by Selection
Removing Dimension Levels
The Report Filter
Sorting Pivot Data
PivotTable Field List

Saving, Updating and Sharing Pivot Views

Saving a View
Deleting a View
Sharing a View
Emailing Report and View Links
Exporting Pivot Reports to Excel

Working with Reporting Services Reports

Reporting Services key functions and benefits
Using Reporting Services Reports
 

Administrator

Practice IQ Portal

Creating Profiles
Assign Reports Rights to Profiles
Adding Users
Applying Profiles to Users
Setting up a Second Instance of PIQ Portal

Practice IQ aWUpdate

Working with Attribute selections
Switching on optional data warehouse scripts

New Client Machine Setup

Configure PIQ on Internet Explorer
Report Data Connections to the Analysis Services OLAP Database
Additional Consideration for SQL 2008 OLAP Database Connections
Correct Office Web Components (OWC) not installed

Administration Reporting

Build Stats
Log Analysis
Reconciliations
WIP Audit and Summary
Change Log
Portal Security