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An issue has been identified where the following error is generated when accessing Central Console after users installed Windows 10 updates.

Error - LoadAddIns

Unable to cast COM object of type 'aACentral.advLoginClass' to interface type 'aAcentral._advLogin'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{160D87A2-5701-4F04-9101-18A285C8BE77}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). 

This issue is caused by the Windows Update and is creating issues for a number of software vendors. The updates are removing registry keys. This issue has been logged with Microsoft. 

This issue has been identified with the following Windows 10 Updates:

  • Anniversary (1607) 
  • Creators (1703)
  • Fall creators (1709)
  • April 2018 (1803) 
  • May 2019 (1903)

Workaround: (Options in order of simplicity – you only need to perform one of the below)

Option 1: Replace removed registry entries

  1. Manually. Download and double click on the following .reg file APSWindowsFeatureUpdateFix.reg on an affected desktop and follow instructions. Administrator permissions are required.
  2. Automated. Extract the registry settings from the .reg file above and deploy / execute these with any batch file / systems management tool you use to all affected desktops after you perform a planned release of a Feature Update. Alternatively these registry entries would be safe to re-apply daily if that is more convenient.

Option 2. Register the aacentral.exe file.

  1. Open an administrative command prompt. To do this right-click on the Start button and select Command Prompt (Admin).
  2. Run the following command: C:\adv2000\aacentral.exe /regserver

Note: . You will not get a prompt telling you the registration was successful

Option 3. Repair the Practice Management software

  1. Run a repair of the Practice Management software. Please ensure that the repair is run on the PM base software and any Service Packs.
  2. Reboot the workstation.
Related Products: APS Practice Management
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