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Below is a list of authentication errors and recommended actions. For more details, please visit

https://www.ato.gov.au/Tax-professionals/Services-and-support/In-detail/Practitioner-lodgment-service-user-guide/?page=43

Error code

Description

Recommended action

CMN.ATO.AUTH.007

You do not have the correct permission to submit this request or retrieve this file.

Review your permissions in Access manager or contact your AUSkey Administrator.

Contact your AUSkey administrator to authorise your AUSkey for the relevant registered agent number.

Check that the client identifiers on your client record in your software are correct:

  • Is the ABN correct for the TFN?

  • Is the TFN correct for the client name?

  • Is the ABN correct for the client name?

If necessary, set up your permissions in Access Manager (see Using Access Manager).

CMN.ATO.AUTH.001

Requesting entity is not authorised to lodge on behalf of the customer.

Your registered agent number is not linked to the ABN of the selected AUSkey.

Confirm the AUSkey selected to submit this lodgment is correctly linked to your registered agent number.

Attempt to correct in Access Manager. If you still need help, phone the AUSkey help desk on 1300 287 539.

CMN.ATO.AUTH.002

You are not authorised to lodge on behalf of this client.

Link this client to your registered agent number (if you are authorised by the client to do so) using the client update service or the portal. In some instances, it may take overnight to process your request.

If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or the restriction for this client overridden.

If the problem persists and the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again

CMN.ATO.AUTH.004

No ATO reports currently available. Please try again later.

If the problem persists, check your permissions in Access Manager as you may not be authorised for this report type.

If you are using cloud-based software, you may need to contact your software provider.

CMN.ATO.AUTH.005

Your AUSkey is not linked to this registered agent number in Access Manager.

Your AUSkey Administrator my need to authorise your agent number for this AUSkey.

Ensure your permissions are set up correctly in Access Manager.

CMN.ATO.AUTH.006

The requested report belongs to another intermediary. Review request details and try again.

Check that the client-to-agent relationship is correct; the client may be linked to another agent.

If the client is linked to your registered agent number, remove and re-add the client.

CMN.ATO.AUTH.008

You are not authorised to lodge on behalf of this client.

Link this client to your registered agent number, using the client update service or the portal. In some instances, it may take overnight to process your request.

If the link already exists, the client may be restricted in Access Manager. Contact your AUSkey Administrator to allow 'view all restricted clients' or to have the restriction for this client overridden.

If the client is appearing on your client list and is not a restricted client, you may need to remove and re-add the client and try to lodge again.

Your agent number must also be linked to the correct agent ABN in Access Manager. Ask your AUSkey Administrator to make any necessary changes.

If using cloud based software, you can phone us on 1300 852 232 to check your software ID.

CMN.ATO.AUTH.009

Length of the software ID must be 10 characters.

Check the software ID to ensure it is correct.

SBR.GEN.AUTH.002

Mandatory information provided in the transmission is invalid.

Check that you have correctly recorded client information in your practice management software.

SBR.GEN.AUTH.003

Reporting party identifier information is missing from the lodgment.

Check that you have included the reporting party identifier (TFN or ABN).

SBR.GEN.AUTH.004

Check AUSkey details match the details of the user submitting the information.

Check that the correct AUSkey has been selected for this lodgment.

If necessary, contact your AUSkey Administrator.

If you still need help, phone the AUSkey help desk on 1300 287 539.

SBR.GEN.AUTH.005

Misalignment of identifying information.

Check that the client identifiers (TFN or ABN) entered into the practice software match the client identifiers used for the lodgment.

SBR.GEN.AUTH.006

The software provider has not been nominated to secure your online (cloud) transmissions.

You must nominate your software provider before attempting to lodge.

Phone us on 1300 852 232 or use Access Manager to notify us of a hosted SBR software service.

See Cloud software authentication and authorisation for more information on hosted SBR services.

SBR.GEN.AUTH.007

The software provider has not been accredited as an online (cloud) software provider.

Contact your software provider.

SBR.GEN.AUTH.008

Your nomination with the online (cloud) software provider does not contain the correct software ID.

Check and update your hosted SBR software ID through Access Manager or by phoning 1300 852 232.

SBR.GEN.AUTH.009

You do not have the correct permission to submit this lodgment.

Review your permissions in Access Manager or contact your AUSkey Administrator.

Attempt to correct the field.

SBR.GEN.AUTH.010

Your transaction failed due to a problem with the online (cloud) software provider's system.

The AUSkey used by the software provider for securing online (cloud) transmissions is not enabled for these services.

Contact your software provider.

SBR.GEN.AUTH.011

The software provider has disabled your nomination.

Contact your software provider, or nominate a new hosted software service on 1300 852 232.

SBR.GEN.AUTH.012

Intermediary identifier information is missing from the lodgment.

Ensure that the TFN, ABN or ARN of the intermediary is in the appropriate field.

SBR.GEN.AUTH.013

The ABN of the business being acted on behalf of is required.

Attempt to correct the field.

SBR.GEN.AUTH.014

A client’s ABN, TFN, WPN or ARN is required for this request.

Attempt to correct the field.

SBR.GEN.AUTH.015

You are not authorised to submit this request. Review permissions in Access Manager and try again.

Check your permissions in Access Manager or contact your AUSkey Administrator.

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