This article explains how to check if Cloud Services are installed and running.
Check if the services are installed
1. Go to Windows Control Panel > Features applet. There should be two services (Cloud Update Service & Cloud Scheduling Service) as shown below.
Check if the services are running
1. Go to Control Panel-->Administrative Tools-->Services. You will find the services listed as follows, they should read Started when running.
2. Right-click on each service if you wish to stop or start them
Note: Before performing any pre-upgrade backup please stop these two services using the right click option, once the upgrade has been completed, right-click again and start each service.