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MyAPS Client Portal is available for you to get help by searching our Knowledge Base for answers to your questions and issues or log a case for assistance from our support team. MyAPS is available to you 24/7 and cases logged go directly to our support team members. You can update your cases and attach screenshots and other files for the support team to review and investigate. 


Get in touch with our support team to get registered today and to learn more about MyAPS Client Portal using our F.A.Q or by watching our quick videos below. 

Navigate the MyAPS Client Portal

Log a new Case

Search the Knowledge Base

F.A.Q

Who can get a MyAPS Client Portal account?

Your APS Champion and users that need to log support cases can get MyAPS Client Portal accounts. 

How do I get a logon for MyAPS Client Portal? 

Check with your APS System champion if it's appropriate then contact APS Support for an invitation

Should I tick Existing user when I select redeem invitation? 

No, do not select existing user when redeeming invitation as this will void the invitation. Please contact APS Support if you having any issues redeeming the invitation.

Can I access MyAPS from within APS? 

Yes, use the Help the link in Central Console, Central Console > Help > Knowledge Base

How do I add, view or delete a file attachment in a case via MyAps?

You can access the case from MySupport by selecting the case number listed, in the Case Documents area select to add files or select the name to view the file. The attachment can be deleted by selecting the drop down arrow and the delete option.

How do I search for information? 

You can search using  3 simple methods of searching, this will search across the entire site including webpages & Knowledge articles. 

  • Word search, simply type a word into the search bar eg: tax (this will give you a large volume of articles as it is a broad term) 
  • Phrase search, you can search for a phrase eg: Tax release (the system will look for either word to exist in an article) 
  • Exact Phrase search, you can put your phrase into quotation marks for an exact phrase search eg: "Tax release" 

How do I know when a knowledge article is updated? 

Knowledge articles contain the Last Modified date in the top left hand corner. 

Can I get updates when Knowledge articles are updated? 

We currently don't have an option to follow a Knowledge article but you can keep track by reviewing the last modified date. 

I'm having issues with MyAPS Client Portal, who do I contact to assist?

We'd love to get back onto the MyAPS portal as soon as possible so get in touch with our support team to assist on support@reckon.com or through our contact numbers AU 1300 277 787 or NZ 0508 277 732

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