This article highlights all Known Issues to date relating to Reckon APS Tax 2019.

To view the respective KB articles in detail, simply click on the KB links below.

Last Updated: 23/03/2020

Status - Under Investigation. These errors have been reported by our clients but haven't been confirmed as a bug. Once it's confirmed as a bug, a KB will be created and listed.


- Current Release 2019.7.0 (7th February 2020)

Reckon APS Tax 2019.7.0


KA Form Type Status Workaround
Incorrect BPay Reference showing while it's showing correctly in the ATO Portal KA-03729 AS Fixed by ATO No
Question 17B is unavailable in IDS after answering 17A as No KA-03727 IDS Fixed in 2020.0.0 No
Multiple M2M Profiles are being displayed upon using Tax Services Console and Upon Lodgement of All Returns KA-03716 Machine credentials Fixed in 2019.8.0 No

Reckon APS Tax 2019.6.0


KA Form Type Status Workaround

Running version Control 2019.6.0 encounters error 3340 Query " is corrupt

KA-03478 Version Control Information only -

Bulk Activity Statement Creation taking Next Calendar Year rather then next Financial Year

KA-03600 AS Fixed in 2019.7.0 -

Fix for Activity Statement Prefill of FY 2020 and Unknown when Downloading the Agent Reports

KA-03593 AS & Reports Fixed in 2019.7.0 -

CMN.ATO.CTR.428099 error when the Capital Losses in 13V manually entered

KA-03675 Company Fixed in future release Yes

Rental properties disappeared in the tax return amendment

KA-03682 Individual Fixed in 2019.7.0 Yes

Exception has been thrown by the target of an invocation

KA-03535 Individual Under Investigation Yes
Small business tax offset calculating on deferred non-commercial losses KA-03531


Fixed in 2020.0.0 No

Test has failed while testing Machine Credential

KA-03547 SBR Configuration Fixed in 2019.7.0 No
Exported SBR Reports in Excel have complex column names KA-03637

SBR Reports

Fixed in future release Yes

MAC including IP address for Machine Credential

KA-03561 Tax Manager Fixed in 2019.7.0 No

Invalid D.O.B or TFN when updating client details in Tax Services console

KA-03555 Tax Services Fixed in 2019.6.1 No

Tax Data Extractor (TDE) Issues

KA-03532 TDE Fixed in 2019.7.0 No

Reckon APS Tax 2019.5.0


KA Form Type Status Workaround

Bulk Activity Statement creating Activity Statement under the incorrect Matter

KA-03132 AS Fixed in 2019.6.0 No

Activity Statement error VR.APS.AS.000069

KA-03192 AS Fixed in 2019.6.0 No

2020 matter is underneath the 2019 matter after activity bulk creation

KA-03351 AS Fixed in 2019.7.0 No

Bulk activity statement data filtering

KA-03357 AS Fixed in a future release No

Exception [SQLException], Message = Received an invalid column length from the bcp client for colid 42 error when running bulk AS for a specific matter

KA-03143 AS User Error Yes

VR.ATO.GEN.500090 won't clear in 2016 AMIT

KA-03456 AMIT Fixed in 2019.6.0 No

Unchecking 'Show TFN' in Print Options does not work in R & D schedule attached in company return

KA-03139 Company Under Investigation Yes

Email address cannot be edited under the agent declaration session

KA-03448 LCMSF Fixed in 2019.6.0 Yes

CMN.ATO.LCMSF.000233, CMN.ATO.LCMSF.000234 errors cannot be cleared

KA-03199 LCMSF Fixed in 2019.6.0 Yes

CMN.ATO.IITR.000237 - Share of net income from trusts less capital gains... action code' is required

KA-03461 Individual Fixed in 2019.6.0 Yes

Exception generation = 1, message: Object reference not set to an instance of an object, when click the Sync button

KA-03214 Individual Under Investigation Yes

No integrity check window under Return Defaults after 2019 FBT return is created

KA-03373 FBT Fixed in 2019.7.0 No

ASLRPT, ITCRPT, ASCRPT report displays multiple clients with the same TFN and same name

KA-03169 Reports Fixed by ATO No

Object reference not set to an instance of an object in SBR Auskey Configuration

KA-03356 Tax Manager Under Investigation Yes

Other assesable foreign source income incorrect in the Beneficiary Statement

KA-03355 Trust Fixed in 2019.6.0 Yes

Reckon APS Tax 2019.4.0


KA Form Type Status Workaround

BAS Amendment Issues - CMN.ATO.AS.EM170

KA-03095 AS Under Investigation No

AusIndustry Innovation Number only allows 8 characters

KA-03085 Company Fixed in 2019.5.0 No

VR.ATO.RPTTAXPOS.000013  - RTP Category C Number

KA-03074 Company Fixed in 2019.5.0 No

Small business tax offset is not calculating in individual return

KA-03075 Individual Fixed in 2019.5.0 No

Tax on Lump Sum Superannuation incorrect in Deceased Estate

KA-03076 Trust Fixed in 2019.5.0 No

Reckon APS Tax 2019.3.0


KA Form Type Status Workaround

The system has found some ghost returns for the client(s); These returns will be removed.

KA-02541 All Information in KA Yes

Removal of ghost return warning

KA-02659 All Fixed in 2019.4.0 No

SBR.GEN.FAULT.GENERALERRORINCORE - An unhandled error occurred within Core Services

KA-02514 All ATO issue No

When creating Activity Statement, Tax Manager freezing after selecting AUSKey

KA-02652 AS Fixed in 2019.4.0 No

Document ID is currently not available for Tax List reports

KA-02651 AS Information in KA Yes

2019 Company return - adding new assets

KA-02658 2019 Company

Fixed in 2019.4.0


Reportable tax position schedule does not print under facsimile copy

KA-02538 2019 Company Information in KA Yes

Service console not working - 'CheckAndDeleteIfEFTRSUnsubscribe'

KA-02756 CU Under Investigation No

SFSS does does not import into the return from the ATO prefill

KA-03040 2019 Individual Fixed in 2019.5.0 No

Taxable Income for spouse is not being updated in the Instance Document

KA-03037 Individual Under Investigation No

ATO Prefill does not contain PAYG summaries to be integrated into 2019 Individual returns

KA-02677 Individual ATO Issue


MYO Health Insurer does not appear

KA-02639 2019 Individual Fixed in 2019.4.0 No

2019 IITR lodgment error: CMN.ATO.DDCTNS.000008

KA-02635 2019 Individual

Fixed in 2019.4.0


No ATO response was received.

KA-02752 2019 LCMSF Fixed in 2019.4.0 Yes

After printing from Tax Manager, message Reckon APS Tax is currently busy... and need to close and reopen Tax Manager to proceed.

KA-02532 Tax Manager

Fix in KA

Fixed in 2019.4.0


ITCRPT report not retaining data from multiple Tax Agents.

KA-02539 ITCRPT Fixed in 2019.4.0 No

Reckon APS Tax 2019.2.0


KA Form Type Status Workaround

Treasury Laws Amendment - Tax Offset

KA-02394 - Information in KA No

Version control cannot be done 2019.2

KA-02324 VC Information in KA No

Request not generated when 2020 selected as Tax Year

KA-02273 Tax Agent console Information in KA No

Unable to Populate Due Dates in Tax Manager for 2019 Returns

KA-02420 All Fixed in 2019.4.0 No

Activity Statements are blank and do not get prefilled in Tax Manager from the ATO portal

KA-02396 AS Fixed in 2019.4.0 Yes

Date box is not showing up in Print Preview after clicking Print button

KA-03018 CURNN Fixed in 2019.6.0 No

Capital Works Worksheet prints Assets twice

KA-02490 Income Tax User Error No

Trust Distribution Received - Trust Type Code C for special disability trust is missing

KA-02489 Individual Under Investigation No

SBR Error VR.ATO.IITR.000089

KA-02582 Individual Fixed in 2019.6.0 No

CMN.ATO.IITR.730001 Work related care expenses

KA-02464 Individual Fixed in 2019.3.0 No

ITCRPT is missing clients

KA-02501 ITCRPT Fixed by ATO No

Right click to Print option is unavailable for Client update forms in Tax Manager

KA-02384 Tax Manager Fixed in 2019.5.0 No

Validation errors VR.ATO.TRT.432311 and VR.ATO.TRT.432314 in 2018 Trust return

KA-02288 Trust Fixed in 2019.4.0 Yes

Reckon APS Tax 2019.1.2


KA Form Type Status Workaround

T21 transmission error

KA-02063 ELS Returns ATO Issue No
DateDownloaded only shows against the most recently downloaded report in Agent Forms KA-02097

Agent Forms

Under Investigation No

CMN.ATO.GEN.500090 Reporting Party (Instant) period date is invalid

KA-02046 AMIT Fixed in 2019.2.0 No

VR.APS.AS.000068 Credit from PAYG instalment variation

KA-02229 AS Fixed in 2019.2.0 No

EFT code does not print for Activity Statement

KA-02115 AS Fixed in 2019.2.0 No


KA-02189 EX Form Under Investigation No

TFN still shows in FTE after unchecking Show TFN in Print Options

KA-02236 FTE Fixed in 2019.4.0 No

Industry code does not flow through to P9 from Business Income worksheet

KA-02080 Individual

Under Investigation


Local file master file lodged in APS successfully but says Not Lodged on ATO portal

KA-02125 LCMSF Fixed in 2019.5.0 No

Unknown error occurred Lodging Prior Year Return

KA-02105 Prior Year Under Investigation No

Exception reports are ELS only

KA-02256 Reports Enhancement Requested No

EFTRS report not formatting correctly

KA-02093 Reports Fixed in 2019.2.0 No

ASRPT is printing each client on each page causing thousands of pages to be printed

KA-02058 Reports

Fixed in 2019.4.0


EFTRS report date is not working

KA-02054 Reports Fixed in future release Yes

How can I filter ASRPT by Report date?

KA-02053 Reports Enhancement Requested No

How can we filter ITCRPT by Status?

KA-02052 Reports Enhancement Requested No

2017 TW and FTE not available in SBR




Fixed in future release Yes

Unable to lodge 2018 TT form

KA-02245 TT Form ATO Issue No

Reckon APS Tax 2019.1.1


KA Form Type Status Workaround

How to run a version control for 2019.1.0

KA-01883 VC Information in KA

Reckon APS Tax 2019.1.0


KA Form Type Status Workaround

Version control cannot be done for 2019.1.0

KA-01873 VC Fixed with a script Yes

AS90 Business Variation - T3 - New varied rate

KA-01900 AS Fixed in 2019.2.0 Yes

Batch Processing does not show period for AS

KA-01890 AS Fixed in 2019.1.2 No


KA-01877 AS

Fixed in future release


CMN.ATO.AS.EM060 when varying PAYG installments

KA-01882 AS

Information in KA


ABN Division Number can not be empty

KA-01871 AS Information in KA Yes

2019 Activity Statement ELD printed 2018

KA-01851 AS Fixed in 2019.1.2 Not Required

Document corrupt during save operation. Rollback failed

KA-01878 AS

Fixed in 2019.1.1


Amended document cannot be opened following creation or it is in read-only mode

KA-02050 Amended Return Under Investigation No




Fixed in 2019.2.0 No


KA-01901 BAS ATO issue No

The operation has timed out error when lodging

KA-01899 Batch Processing ATO issue Information in KA Yes

Cannot search by DIN in Batch Processing

KA-01889 Batch Processing Fixed in future release No

Information not Being Distributed to Beneficiaries




Under Investigation No


KA-02013 Individual Fixed in future release Yes

Spouse income dropping off

KA-01887 Individual Fixed in 2019.1.2 Not Required

Tax Client Report showing return status as Received while it still shows Not Lodged on the ATO portal

KA-01905 Tax Agent Report Fixed in 2019.1.2 Not Required

There is an error obtaining the data

KA-01904 Tax Agent Report

Fixed in 2019.1.2

Not Required

Get report service completed with errors. No pending receipt is available for the selected agent.

KA-01898 Tax Agent Report Fixed in 2019.2.0 No


KA-01934 Trust

Fixed in 2019.1.2


ATO Problems with EFT Reconciliation Report

KA-01906 EFT Reconciliation ATO Issue No

Reckon APS Tax 2019.0.0


KA Form Type Status Workaround

V10B- The return form you have lodged is an old version and no longer accepted



Information in KA


CMN.ATO.AS.000120 - the value sent is neither too large nor negative

KA-02099 AS Under Investigation No

Cannot create an amended SBR Activity Statement



Fixed in 2019.1.0





Fixed in 2019.1.0


List service completed with errors. Access to the activity statement is not available. Contact the Tax Office.



Fixed in 2019.1.0


Cannot access SBR Validation reports after lodgement



Fixed in 2019.1.0


CUREL not pushing accounts into the Client Update Form



Fixed in future release


Unable to lodge Return Not Necessary for some trusts



Information in KA



KA-01836 AS Fixed in 2019.1.0 Yes
Simpler BAS


AS Information in KA Yes
Missing Period in Tax Manager for SBR Activity Statements


AS Fixed in 2019.1.0 -

Test has failed: Exception [STMSenderException], Message = Fault Exception occurred calling VANguard STS

KA-01798 Fixed in 2019.0.1 -

Prefill only brings in first employers ABN

KA-01833 Individual Fixed in 2019.2.0 Yes

System Out of Memory

All Under investigation No
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