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 Important - This article is for the Elite Product range only. Learn more here - www.reckon-elite.com.au

This article describes the different rejection codes and their possible solutions. See below for more details on some of the the most logged rejection codes. 

Code Details Solution
CMN.ATO.AS.EM169 The Tax Office does not have an Email address for you. In order to receive electronic notification of new activity statements, you will need to update your registration information with your Email address - Contact the ATO to update the details that the ATO have.

In order to receive electronic notification of new activity statements, you will need to update your registration information with your Email address

Contact the ATO to update your details

CMN.ATO.AS.EM024 This is due to a ABN division number issue
  1. Remove the ABN division if that doesn't work go to step 2
  2. Check the ATO portal to see if there is an option to revise
  3. Contact the ATO if the above 2 options don't resolve the issue.

*The ATO have advised that this is often a problem where the BAS includes PAYG, the ATO will need to issue a revised BAS 

CMN.ATO.AS.EM005

This is usually due to a mandatory field not populated. 

This is usually due to the "Does G1 include GST Y/N indicator at field G1 

Update Y/N indicator and re-submit.
CMN.ATO.AS.EM063 This error indicates that the statement in question has already been
  • If the statement is an amendment to a previously lodged statement, ensure it has been created as an amendment, and the revision number is present.
  • Download a current Activity Statement Lodgment Report (ASLRPT) through Practice Management, to ensure the statement is outstanding.
  • Check the ATO portal to ensure this statement is outstanding.

If the above do not help resolve this error, please contact support and we can query the particular case with the ATO for further information.

CMN.ATO.AS.EM200 For simpler BAS lodgment labels G2 or G3 or G10 or G11 must not be provided The Simpler BAS reporting method only allows for the disclosure of labels G1, 1A,1B. see KA-02194 

For more information on rejection codes see the ATO Troubleshooting article

Related Products: Reckon Elite