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Important - This article is for the Elite Product range only. Learn more here - www.reckon-elite.com.au

This article discusses common performance issues that can be experienced with the Elite product suite along with solutions to these. 

Problem

Elite Practice Management is slow to open

Solution

1. Turn off your antivirus then Open the Elite software to test if this makes a difference to the performance.

  • If it is faster without your anti-virus on use the below list to make exceptions in your antivirus application to exclude the Elite product folders and files.  

2. Turn your Antivirus back on again and make the following exceptions of folders and files to the current antivirus:
 

Folders

  • C:\ElitePracticeManagementCache
  • C:\Program Files (X86)\Elite
  • C:\ReckonElite\Data

Files

  • C:\Program Files\Elite\PracticeManagement\EliteCentral.exe

3. Provide additional security rights Full Access Rights to the Administrators and Users group of the following locations:

  • C:\ElitePracticeManagementCache
  • C:\Program Files (X86)\Elite
  • C:\ReckonElite\Data

4. Restart the PC for the changes to take effect

5. Once restarted check the exceptions list again to ensure the above folders and files are still listed as exceptions 

6. Test opening the application. 

Note - The above exceptions maybe changed by a Windows update or an Update by your antivirus. Always check the exception list if you are experiencing delays or performance issues. 

Related Products: Elite
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