Below is a list of frequently asked questions for Machine Credentials.


Q1:  How do I configure a MyGovID? Is it similar to configuring the AUSkey for each user? How do the user get the ID?

A1:  You do not 'configure' a myGovID - you set the authorisations for the owner of the myGovID via the Relationship Authorisation Manager (RAM). There is a facility to import the authorisations that exist for the AUSkey across to be used in RAM. To configure APS for lodgement, you will first need to obtain myGovID which is your digital 100 point ID check.


Q2:  Do I need to create Machine Credentials once and then use it on every computer that uses APS to be able lodge?

A2:  A machine credential is required for every machine that communicates with the ATO using software. If you are allowing users to perform functions such as pre-lodge, Activity Statement listing and pre-fill on their own machines, then each such machine will require a machine credential.

You can setup one Machine Credential to be used company-wide. See Knowledge Article KA-03749 for information on how to do this.


Q3:  Are there any special configurations that need to be done for the setup of machine credentials for clients on a Terminal Server or APS Hosted Private Cloud?

A3:  Using a terminal server or citrix to connect to the ATO, then a machine credential will be required for the terminal server machine(s) or Hosted Private Cloud.

There is a special release of APS AU Tax (2019.8) to cater for Machine Credentials for larger IT infrastructures (Citrix & Terminal Server environments). You can read the Release Notes for that version in Knowledge Article KA-03342. If you need the 2019.8 release please contact APS Support.


Q4:  My practice utilises foreign nationals to access the ATO portal. I understand that they are not able to get access to a MyGovID that will allow access to the ATO. What can I do?

A4:  The ATO is working on an IP1+ credential for people who cannot get an IP2 credential. This will not be available until next year and will not provide full access to online services for tax agents (the full list of what is not available has not yet been published).


Q5:  How does it impact Reckon APS Tax Manager and Elite Forms? i.e. Creation of forms, Validation of forms, Lodgements, Tax admin functionality?

A5:  There will be a directory where the location of the machine credential is stored in Tax Manager. Other than that, there is no difference to users except that they may be asked to choose the credential if there is more than one available in the keystore file (i.e. this may only occur while the AUSkey is also available during this transition process).


Q6:  Each of the links to ATO information seems targeted at businesses. I was wondering if there is anything aimed at usage by Agents.

A6:  Tax agents are also businesses. That said, the ATO are publishing a large amount of information on this in the near future and we will provide a link to this once it becomes available.


Q7: When creating a new Income Tax return in Tax Manager, we are not prompted to select a Machine Credential (MC). However when creating an activity statement or lodging documents we are prompted?

A7: At the moment only Activity Statement creation required authenticated and pre-filled via a Machine Credential. The MC box is prompted during creation. Once it’s authenticated, the details flow through into the Activity Statements, such as DIN Number, Client Name etc. Other forms such as income tax returns can be created without a MC. The MC box would pop up at the time of Lodgement or Prelodge as it gets authenticated and fetches data from the ATO. 


Q8: How come more MC options are showing when creating an activity statement compared to the MC options in the SBR configuration window?

A8: Selection of SBR Profiles upon lodgement shows all that are available in the database. While the SBR Configuration window only shows the Machine Credential that matches the MAC Address of that PC. However some of the MC will not connect if you do not have access to the paths the files are sitting on. 


Q9: Will deleting the ‘old’ MC’s in RAM stop the pop-up in future? 

A9: The changes of RAM area of ATO is between the tax agent and the ATO. It will not auto update the MC settings in APS. 


Q10: How do we remove the redundant profiles at the time of lodgement?

A10: Go to Lodgement Maintenance under the Action Menu in Tax Manager and delete all the profiles that you no longer wish to see/use. Once that is done, in APS you will see only what is left in the Lodgement Maintenance. 


Q11: How do we have only one MC for the whole office that automatically is selected by default, regardless of what server we are on, when lodging and creating new returns and activity statements in Tax Manager?

A11: If you leave only the Company Wide Profile in the Lodgement Maintenance under the Action Menu in Tax Manager, that’s the only one the users will be using.

Related Products: APS Tax AU
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