Users are attempting to prepopulate a return in Tax Manager by clicking on the button "Add income details held by Inland Revenue". An error message is displayed:
Prepop Not Successful
For this function to work, in Web Lodgements, Automated Tasks must be enabled:
The IRD are aware of a MyIR issue that is affecting this functionality for some customers, and details are noted here: https://www.ird.govt.nz/updates/news-folder/gateway-service-customers-being-logged-out-of-myir
The IRD access token used for the "Prepop" function is becoming invalid if the user who has enabled "Automated Tasks" logins into MyIR elsewhere.
At the APS end of Gateway Services, this issue (reference ANT-1757) has been resolved via Automatic Web Tax Updates deployed on 6th December 2022.