The following process needs to be completed in order to add missing Tax forms to your tax system.
this error will occur when the short form, assets, or trust distributions worksheet are not used to enter capital gain.
Learn how to change a user's Cloud Services login when their email address changes
Learn how to post a Timesheet Adjustment, when a timesheet has been admin posted
NZ Tax clients unable to bulk email IR901 messages - Error showing preview panes
Setting the security to enable users to see the links in the Trial Balance
The currency fields in the 901 GST letter email body template do not include the dollar sign, so amounts do not appear to be formatted as currency
This is how to change the date format in the Reminder Email subject. The default setting is displayed as YYYY/DD/MM.
If you have clients with multi-instance of email addresses then you will get this error when getting a list in the 901 screen.
Cannot see all the options for Filtering and Actions in the new 901 application selection ribbon
Running the process option results in a message indicating no clients are selected to be Processed
Please find linked the IR901 processing configuration manual.
The IRD Lists console provides the ability to report on transactions received from the IRD using Advance Tax B2B web services.
This article explains how to utilise the MyAPS Client Portal as well as a F.A.Q for MyAPS Client Portal
This knowledge article will guide you through how to provide log files to support for further troubleshooting.
How to process a part sale transaction for an asset?
How to import transactions from Xero into XPA?
Learn how to update ledgers in bulk after changing practice information
Exporting entries from an XPA file, and importing into another XPA file
How to change integration of existing asset groups
How to add a new Tax Agent in New Zealand Advance Tax
The calculation of Franked distributions and Capital Gains has been changed to comply with legislation introduced in 2012.
Made changes to the User Defined Fields on the Master Template, but it is not reflecting on the client ledger
Warning system resource exceeded. NumDAOErrors:1 err(3035) System resource exceeded. This message occurs when translating an account code.
How to enable GST codes to an XPA ledger?
How to change the Accountants Name, type and location in the Compilation report for all ledgers
How to account for an Asset with a Cost Limit ( and or a Private Use component ) that needs to be transferred to a Pool
Could not find a MAS Master file in this directory when exporting
How to add the asset in the current year with accumulated depreciation
How to setup a ledger for 15 months. How to change Year End Date
How to stop the footnote "accompanying notes" from printing on all sheets or just on the Notes pages
Learn how to transfer the Chart of Accounts from one XPA Ledger to another.
The XPA ledger is locked, and when attempting to open it, an error message appears
Balance Error - A/c Balance when drilling into an account from Trial Balance or General Ledger
This knowledge article will guide you through the steps on how to provide log files to assist support to troubleshoot
This Knowledge Article is to provide the steps to refresh the tax agent details in a tax return.
This results in an incorrect assessable balance adjustment or deductible balancing adjustment.
Learn how to give fee earners access to a Practice in XPA using this article
How to check if AUSkey has permissions to lodge certain type of return
An error occurs when trying to open SyncDirect from Central Console
User cannot access any Individual Tax Returns in Tax Manager
This knowledge article is to guide you how to replace or apply a .dll file provided by APS Support
How to extract a field to report on in Tax Lists?
A field has been extracted from Tax Data Extractor but does not then appear as an option in Tax Lists.
This knowledge article is to guide you how to provide log files to us to further troubleshoot some lodgement problems for CU forms.
TT form 2019 cannot be lodged and error message SBR.GEN.FAULT.FAULTFROMAGENCY is displayed
The client needs to install the admin utilities on a different workstation to the one that already has a copy of PIQ portal
Consolidation of ledgers
An unexpected error occurs when trying to link a ledger to a client in central console
Learn more about the Make Private setting and how to make a private return public.
Tax Manager font size is smaller on Surface Pro and Lenovo Notebook
Learn how to move Elite Practice Management to a new PC
Error loading DLL when trying to Word Merge from Advance
I/O 103 when printing 2003 and 2004 Elite forms
Learn how to create and lodge the new SBR Activity Statements.
This knowledge article shows basic steps on how to request and view the new SBR Tax Agent Reports.
The following error message is generated when trying to create a new return
Pending Shares and/or Distributions appears under the lodgement column in Batch Processing.
This knowledge article discusses the changes in Reckon APS Tax version 2019.0.0
Can't roll over a return? Check the attributes of the return in Tax Manager to see if allow rollover is set to true.
If you are receiving this response error message when lodging a SBR tax return, please contact ATO.
How to do an uninstall and re-install of Reckon APS Tax Manager and Elite Forms
The functionality is limited for Trustee Estimates in APS Tax
Learn how to create a mail merge letter for a group of clients or contacts
In some cases when auto-discard is enabled for B2B and a prov assessment and its reversal is matched - the system is not auto-discarding these.
An unexpected error has occurred, try again. If problem persists, contact the ATO. Error code -999:0:IJAA0051
This knowledge article details how to create a Return Not Necessary (CURNN) return.
Error message is triggered when retrieving ATO data from the Tax Services Console
Error message is triggered during lodgement
This error message can occur on lodgement
This error occurs in APS AU Tax Manager
Document describing the method for creating DSN and DSNLess connections
Error appears when the field is blank for Income Test Item 8 is blank
CURNN cannot be lodged if the name does not match the ATO portal.
This option allows the reporting of worldwide income for non-residents for the purpose of overseas HELP debt repayment.
V10B- The return form you have lodged is an old version and no longer accepted
Users are configuring the Machine credential Profile under Tax Manager, on hitting the save button are receiving the message: The Profile [YOURNAME] exist!
Error is generated when attempting to view the share rental schedule
When print previewing/creating PDFs from Elite returns, users get random numbers and asterisks instead of the barcode
How do I perform a WIP Move for specific matters?
CMN.ATO.GEN.XBRL01 - /xbrli:xbrl/tns:DeclarationOfTrustee
'ABN Division Number' can not be empty, please provide a valid 'ABN Division Number'
Simpler BAS is the default reporting method for small businesses with a GST turnover of less than $10 million.
There are two methods for creating an Amended Activity Statement
The problem is with the ATO. There was no option to revise online.
"Account 295/ needs to be a Posting Account for the Depreciation Charge Account"
How do I terminate a Fee Earner?
When posting fees you may receive the following error message
Error when going into Fee Earner Rates
Error when E-Filing returns
Importing a text file generated in Xero via the chart mapping toolbox results in an error
A client's Sort Name has changed and Document Management is in use. What steps need to be taken to move the client documents to the new Sort Name location?
The below error can occur throughout the Practice management software and there are a few different scenarios when this issue occurs
Tax Rate field is blank and the GST is not calculated correctly
Users try to view invoices from the Debt screen in Central Console and get the error
InfoTrack page is getting this error
If you try to generate a Client List of ABNs using the following criteria, the output list includes clients who do not have an ABN registered.
New matters are created with milestone start date of 01-jan-0001 and invalid target dates e.g: 30-Dec-1899 for schedule milestones.
Matter Rollover target dates for scheduled and non-scheduled milestones populated when rollover option No Date selected during the rollover process
Users are having trouble pasting the NZBN into the field in the Central Console Details tab
Bulk emailing of invoices provides the ability to set a sender address in the Entities console and have the emails archived/audited into a specified folder
The Practice Management Import function allows the import of data using a .csv file.
Unable to see the value after doing quick word merge for one user, user has rights to do quick word merge.
Running version control error
How to run an AU XCEDE jobstream without placing an Index Sheet at the end of the jobstream
Debtor statement Batches where the list is filtered by a Partner with an Apostrophe in their name causes the system to hang
Remote server 407 error
The NZBN validation does not validate correctly for some NZBN numbers
Follow this guide if you are having trouble downloading an EFT Reconciliation Report
Notice of Assessment (NOA) differs from the tax estimate for some tax returns
Untaxed element of superannuation tax offset (T2) is not calculating in the Individual tax return
This article describes how to add new holidays to Practice Management
How can I roll over matter or matters individually and in Bulk
How do I check APS compatibility with Microsoft Operating Systems / platforms?
Error occurs by having a duplicate account in the individual profile
EFT details for Part B in ELD not printing
Getting error CMN.ATO.AS.EM170 when completing an amended Activity Statement
Lodging for this Tax Agent is already in progress, try again later" error appears when trying to Lodge.
Error message is triggered while lodging some tax returns
In a trust return unable to change the method of lodgement from paper, the field is greyed out.
I have requested and received the Client List and my Due Dates have not populated automatically
This error generally occurs when the ATO Portal is down.
How to enter BSWAT payment in an individual tax return
Error messages triggered in some individual tax returns
Capital losses carried forward are not flowing to item 13 V in a Company return
A number of enhancements were implemented to be able to transfer information from relationships in central console into tax returns.
When viewing the PracticeIQ --> KPI --> Lockup --> WIP and Debtor Analysis.htm report
Error message is triggered in some trust tax returns
How to Lock the Advance Tax Return to be Default
How to use Tax Data Extractor
The Tax Lists function is used to create reports using all client information and for doing Word merges and mailing labels. Only data from clients who have
V35- Invalid Code Provided when lodging 2008 Individual tax return
Item 7 in Individual return rolls over when it shouldn't be
2001 forms locking every time a user tries to go in
How to check if Tax Forms for a particular year have been installed for Elite Forms
error CMN.ATO.PSS.00042 no reporting party payer when lodging the individual tax return
Error appears when the Amendment is validated
With the release of Reckon APS Tax Manager and Elite Forms 2019.4.0, Access to Client Update Forms have been switched off.
Due Dates Population in Started / RolledOver Status Returns.
Learn how to check which versions of the APS software you are running.
Unable to Print Invoices on New PC
Please check the ATO Portal to make sure that the Taxpayer has lodged an amendment in the past.
Net small business income showing in label 13D “share of net small business income form partnerships”
The file contains corrupt data when trying to open the return
The Standard Requirement when configuring a network dedicated server is to map the elite database to a UNC path for each workstation
Restoration Procedure on a standalone PC
Clients are listing under an incorrect manager in ITCRPT
No Database Reference Found for Partner or Manager in one of the Client List Reports
An issue has been identified where the client is having an issue on saving a return after working on it. When saving the Turst return there is a DLL error
This article discusses how to locate and send a client ledger and template for XPA Support cases
Tax Services Console - Add new client
Utility tool for SBR Logs
Cannot enter a number in Tax Element under Taxable Components for people over 60s
Learn how to extract entries from Banklink
This can be corrected but after saving and closing the return, the next time the return is opened again the changes are not saved.
Error(s) Intermediary identifier information is missing from the lodgment. Do you want to create a blank activity statement return?
Activity Statement Bulk Creation and Reporting and Lodgement Responsibilities
If a return is locked and you need to clear the lock, you can run tax data extractor to clear the log.
The error "Tax returns are currently open. You can't close Tax manager without closing the returns" appears when trying to exit out of Tax Manager
Have lost or forgotten Advance BPA password, and can no longer log into BPA
If you’re using Elite forms, you will need to remove the rental property in Shared Rental under Tax Manager
Setup Lodgement Machine Credentials
The Batch processing screen shows V errors but the return doesn't
Requesting Google Chrome application to be closed on installation
Your Medicare levy is reduced if your taxable income is below a certain threshold.
Learn more about MyAPS Community Forums with our short video or F.A.Q's
Converting dll files to Repx
CMN.ATO.IDS.440427- Transaction type code has occurred more than once
Error may be triggered in Reckon APS Tax
The error is triggered in the individual return where the taxpayer received Farming Management Deposit (FMD)
CMN.ATO.IDS.440004 Foreign country code required
BadGateway error on https:\\auth.aps.reckonapi.com/signin
Error : An Unexpected error has occurred and the console will now exit. Details: Index was outside the bound of the array.
When printing, select Tax Estimate and from Print, Preview, or Export, it returns: Data Unavailable There is no data to preview
This KA provides instructions on how to create and lodge via the M2M credentials on Reckon Elite Desktop Version
How to check out and check in an Elite tax form
Capital Losses carried forward not appearing at label 13
How to Setup M2M Credentials in Elite Online
In a Trust return the error VR.ATO.TRT.432046 appears but there is no main address entered.
Company-wide Lodgement setup using one Machine Credential
Error in some company tax returns
How to get Return ID
Cannot open database "aps_dsql" requested by the login. The login failed.
Error in Individual return
Error during testing Machine Credential under SBR Configuration.
If you’ve created a matter in client console but cannot find it in tax manager, the matter that you created may not be set as a tax matter.
Error CMN.ATO.CTR.428422 may get triggered in company tax return due to foreign capital gains reduced in International Dealing Schedule.
The depreciation can be reconciled within the Business Income schedule or in the main form of the company return.
Private Health fund is not integrating into the pre-fill section of a Tax return
The error occurs while lodging an income tax return.
V145 - Check form type and year of return or version identifier
Details for Residency not being pulled through to A2 adjustments
SBR.GEN.FAULT.GENERALERRORINCORE when lodging via M2M
unhandled error occurred in core services SBR.GEN.FAULT.GENERALERRORINCORE
Boosting cash flow feature
JobKeeper Guide – Employers reporting through Single Touch Payroll (STP)
CMN.ATO.IEE.410086 TFN of specified individual must be present if TFN non existent indicator is 'TRUE'
CMN.ATO.AUTH.011 The client you transmitted is not associated with the tax agent number you supplied and cannot be authorised.
In the Partnership Distribution Received schedule of the individual return, the following two fields are not integrated to 13N in the main form
When company received franked credit, it shouldn't get a Refund
80% non-taxable use percentage decline in value when cents per km is chosen
In a trust return, Item 56, Choice for resident trustee to be assessed to capital gains on behalf of beneficiaries, is grey out. How do we edit these field
CMN.ATO.IITR.40078 upon prelodging an individual return
How does Public and Private listing works in Client lists report
VR.ATO.IITR.000237 ELS: V97A
After making an adjustment in A1 Under 18, it applies the normal tax rate to the entire income rather than just the Australian Excepted Net Income.
Link to resources for Practice Management Year End procedures for Australia
Unable to change the TT Form's Declaration's Position Held field from Tax Agent to Trustee.
Learn how to find the evidence of Multifactor Authentication for your annual security review.