In the Client Due Diligence tab of the Central Console there is the ability to link documents in the Document Link #1 and Document Link #2 fields.
Under some circumstances there are discrepancies between Cloud Timesheet Headers and APS Timesheet Administration totals
WIP move will allow a Wip Move for a closed audited period when the entries being moved were created on the last day of that period
This issue may occur when data has inadvertently been entered into the Tax Losses schedule, or the Tax Losses Schedule is not complete
Upon clicking the Central Console link from the APS Main Menu nothing happens. The console does not open and there are no error messages.
Including closed matters in the Bulk Attribute Update (Excel or Selector) gives inconsistent results.
When attempting to run an XCEDE report in XPA, the following error message occurs after clicking OK in the Jobstream Run window.
Prior year / last year's distributions are not printing in the Xcede reports
When running a jobstream with a customised sheet, the following message is received and no sheet is generated
When trying to enter comparatives balances in fixed assets and when clicking on Comparatives in the Book Movements an error message is generated.
Cannot balance forward; Account(s) XXX, YYY, ZZZ have unclassified Asset Balances. These must be zero before Balancing Forward
Err:3051 can occur due to rights issue, learn more about this now.
Error: This application is unable to log into this Reckon Accounts company file data file automatically
In SyncDirect, after data has been collected the following error occurs during the mapping stage
When importing a Reckon Accounts file into XPA via SyncDirect, the following error may occur:
Error writing data to export schema - File sharing lock count exceeded.
When importing data via the Connection Wizard from MYOB AccountRight 2015 an error occurs
An error occurs when trying to open SyncDirect from Central Console
Some of my Payroll data is missing in the Payroll snapshot report
Cannot collect data when Reckon Accounts 2016 is not open
When adding new clients error unable to add new SyncDirect Status occurs
When trying to set the Bureau licence the error -The bureau is incorrect appears
When I try to collect data for an MYOB Accountright V12 or higher version there are no files to select from.
Fail to send the writeback entries when sending a Writeback to MYOB AccountRight.
When Synching a tax return after the 1st provisional date, an error occurs if the first provisional has been approved
2n-Policy : Reporting Entity is incorrectly printing as a Discretionary Trust when a jobstream includes the Directory Sheet
2LSFarm reports are missing QTY column totals
Expected sign of Tagged accounts are not considered
An unexpected error occurs when trying to link a ledger to a client in central console
Exception type: FileNotFoundException
When raising fees for the Debtor the previously used narrations for past bills are not appearing in the narration builder.
Tax Manager font size is smaller on Surface Pro and Lenovo Notebook
Not able to find the return in Extract log maintenance to delete return or unlock return
The In Works tax Credits in the family assistance calculation does not agree with the IRD figure.
Client Details - Date Added defaults to wrong date when new client details are copied from another client
ELD on company return doesn’t come up in print preview or printer
When a refund is made to another return, that refund amount appears in the destination refund screen
Unable to view or apply Budget. Users can only view the Fee Earner list and the Calendar grid.
In General Matter Rollover, the Rollover From is listing the Standard Matter names multiple times
Tax reports cannot be viewed and run-time error appears in Tax reports
When using someone else's Cloud Timesheets you can't use multiple charge rates
Receiving error: Run-time error 3043. Disk or network error when trying to open XPA ledgers
The following error message is generated when trying to create a new return
Pending Shares and/or Distributions appears under the lodgement column in Batch Processing.
No matters were found to lock message appears when raising a fee from Fee Activity in Client console
This error does not generate in APS but creates CMN.ATO.PTR.430012 when lodging the return
When attempting to Fee Spy Credit an invoice a message is received: Only Invoices can be credited
Unable to Roll Over 2017 Trust Tax Return. Roll over button not active
If you are receiving this response error message when lodging a SBR tax return, please contact ATO.
Trust distributions not flowing through to the beneficiaries
The 901 Audit trail may sometimes record inaccurate information
When Extract WIP Entries via Fee Activity, an error may be encountered
Errors after changing the date format in Windows 10
Tax Services Console is not working for Client Update forms when adding or removing client relationships
Issue reported after installing 2019.0 where users cannot access SBR Validation reports after lodgement
Error message is triggered when retrieving ATO data from the Tax Services Console
An unexpected error has occurred, try again. If problem persists, contact the ATO. Error code -999:0:IJAA0051
We are aware that there is no client declaration section in the Return not Necessary form (CURNN).
An unexpected error has occurred, try again. If problem persists, contact the ATO. Error Code 99028.
Error message is triggered when retrieving ATO data from the Tax Services Console
Error message is triggered during lodgement
After the financial reports have been generated in Excel, printing the workbook stalls at a certain stage and not all of the sheets are printed through.
When emailing invoices users are presented with an error
Error message is generated when attempting to save an AUSKEY profile
SBR error is triggered when creating an Activity Statement
Trying to lodge a tax return, it is signed in tax manager but won’t show up in batch processing
When logging into Advance the following appears, indicating that the end user is working offline.
Users unable to create or open TT under 2019 Tax Matter
CURNN cannot be lodged if the name does not match the ATO portal.
When accessing Practice Management on Terminal server one user is getting an error message
Opening a timesheet users presented with the following message.
User get an error when trying to print VAT/GST Receipts from the Debt console
The add expense button is grayed out in the user's timesheet
Lodgement Error for Activity Statement: CMN.ATO.AS.EM060
This issue affects some Individual tax returns.
V10B- The return form you have lodged is an old version and no longer accepted
Missing period in Tax Manager for SBR Activity Statement
CMN.ATO.AS.EM063 Your activity Statement cannot be lodged.
Why do WIP entries not appear in the WIP Move screen?
Error message is triggered opening SBR Auskey Configuration
Users are configuring their AUSkey Profile under Tax Manager, on hitting the save button are receiving the message: The Profile [YOURNAME] exist!
Error when trying to open the Activity statement
In the AS the ELD is showing the year as 2018 instead of 2019 for the period January to March 2019.
Cannot open / access compressed XPA ledger file or password protected XPA ledger file. Error message generated when merging / linking file.
Why am I not seeing the Disbursements on the WIP tab?
Error is generated when attempting to view the share rental schedule
When print previewing/creating PDFs from Elite returns, users get random numbers and asterisks instead of the barcode
CMN.ATO.GEN.XBRL01 - /xbrli:xbrl/tns:DeclarationOfTrustee
Error is generated when creating an Activity Statement
Users may intermittently experience an error in Timesheets when exiting
'ABN Division Number' can not be empty, please provide a valid 'ABN Division Number'
Error messages triggered during Version Control for 2019.1.0
Fee Earner Console allows the renaming of a Fee Earner to be same as an existing one.
Error in Fee Creation Wizard - Approvals tab Error in Fees Console - Fee Route area
error message SBR.GEN.FAULT.FAULTFROMAGENCY is displayed
Document corrupt during save operation. Rollback failed
PAYG Tax Withheld Tab is missing in Activity Statements
An issue has been identified in Reckon APS Tax 2019.1.0 when trying to lodge a 2019 Activity statement in which the PAYG instalment has been varied
Taxable income of spouse drops off when re-opening the tax return
Cannot search by DIN in Batch Processing
Batch Processing does not show period for AS
error message SBR.GEN.FAULT.FAULTFROMAGENCY is displayed, resolution for Elite Forms
A blank page is printing at the end of a Balance sheet.
2EqvtMvmt : Contributions and Distributions are not printing in detail when FRF is set to print in detail
2Division_IncomeStatement : Title is incorrect if current year is a Loss
Error received when retrieving Tax Agent Reports
The operation has timed out error when lodging
SBR error: AS90 Business Variation - T3 - New varied rate A value is required in this field
"Account 295/ needs to be a Posting Account for the Depreciation Charge Account"
Error received when trying to view report
Return status is "Received" in Tax Clietn Report while it is "Not Lodged" on the ATO portal
ATO Problems with On-Demand and EFT Reconciliation reports
Notes: Pagination Issue-Footer line 2 is incorrectly printing on the next page.
When posting fees you may receive the following error message
Error when going into Fee Earner Rates
Error when E-Filing returns
Importing a text file generated in Xero via the chart mapping toolbox results in an error
The below error can occur throughout the Practice management software and there are a few different scenarios when this issue occurs
Tax Rate field is blank and the GST is not calculated correctly
Changes made to an attribute value will show the change on screen but after clicking refresh, the attribute value reverts back to the original value.
Unable to refresh Financial Reporting Fields
Users try to view invoices from the Debt screen in Central Console and get the error
InfoTrack page is getting this error
Selecting months in the Timesheet Administration> Periods > Debt screen then shows the month floating when viewing the WIP screen.
If you try to generate a Client List of ABNs using the following criteria, the output list includes clients who do not have an ABN registered.
Error Messages: There was an error obtaining the data / Unable to load report.
Error messages are triggered in some Activity Statements
Error triggered is some trust tax returns.
In the Fee Creation Wizard, if a user unticks the show logged out matters in use checkbox the other client's show under the incorrect debtor.
Activate the Reckon Portal account for Mobile Timesheets by clicking on the link provided in the auto-generate email, the user gets the error
After installing PM 10.2 users are getting the error
After upgrading SyncDirect to version 7.6, users is unable to open Debt page or Central Console with Debt Page in the Custom Layout or as the Default page
Standard Reporting > WIP > Fees and Write off, the Fee Total column does not include interims after they are absorbed
Adding a new Fee Earner via the Fee Earner Wizard, the Login Name is not saved to the new record on completion of the new record.
New matters are created with milestone start date of 01-jan-0001 and invalid target dates e.g: 30-Dec-1899 for schedule milestones.
Access to View All Batches, can post a fee that is assigned to another user however cannot delete the Fee log once the fee is posted
In Central console > Addresses the Postal, Street or registered address cannot be selected then copied and pasted to another location
Error: aACentral has stopped working
Creating a 0.00 fee line entry causes a second duplicate 0.00 fee line to be created
Firms using Fee Approvals have the ability to add notes when promoting a fee to the next stage, when a note is added to a fee the fee is highlighted blue
Matter Rollover target dates for scheduled and non-scheduled milestones populated when rollover option No Date selected during the rollover process
Once the target dates are populated the Budget hrs are available for editing.
Error triggered in some trust tax returns
Users are having trouble pasting the NZBN into the field in the Central Console Details tab
Bulk emailing of invoices provides the ability to set a sender address in the Entities console and have the emails archived/audited into a specified folder
The Grid layout and group by changes in various screens are not saving after moving away from the band within the Central Console.
Auto Fees does not accept the bar character ( | ), if it is contained in a client name then no fee is raised.
Adding any of the fields available from the column chooser does not save, the layout returns to the default once the user navigates to another console
Addition of Notes from the Matter band where no Matter exists. The result is that all matter Notes appear to be linked to a null ID
The keyboard shortcut ALT + A allows a new Timesheet entry into an admin posted timesheet.
Error: Cannot open the file : c:\Adv2000\Documentation\Practice Management\CHM\Timesheets_and_Expenses.chm
Error when attempting to import data from XPA to an APS tax return
error message is triggered incorrectly in some superannuation tax returns
Script Error: The value of the property 'CustomLoad_LiteCallAddNote' is null or undefined, not a function object
The value of the property 'CustomLoad_LiteCallAddNote' is null or undefined, not a function object
Unable to see the value after doing quick word merge for one user, user has rights to do quick word merge.
Running version control error
When an expense is carried forward to a posted timesheet header the Expense remains active
Debtor statement Batches where the list is filtered by a Partner with an Apostrophe in their name causes the system to hang
When edit mode is off selecting the Hyperlink does not result in any browser opening
The below error appears when going into Fees, select a Fee -> Address for a particular Client. This does not affect all Client invoices.
When multiple groupings are present and the report exported to Excel the formats of the columns are not preserved, these are incorrect.
In the WIP Summary Report, Including the output field Matter: Details: Rolled from Matter results in the following error when viewing the data grid.
VA_BalanceSheet5Year - Incorrect Subtotaling is causing an Out of Balance
Error message is triggered in correctly when lodging MAT reports
The NZBN validation does not validate correctly for some NZBN numbers
NZSheet: 2n-Unsecured_TL #Value prints in Term Loans - Unsecured Note when account 982 has subaccounts ranging from /011 to /999
error message is generated when capital losses are already applied against the capital gains
When uninstalling Practice Management the following error appears. Error 1001. An exception occurred while uninstalling.
Validation error triggered in some 2018 individual tax returns
2n-Related_Party Note : Inconsistent referencing of comparative year nil value
NZSheet : Notes : 2n-Intangibles: User defined field for additional information is printing with an incorrect style.
NZ Sheet : 2n-NCA_Investments : Page break in the middle of the note
NZSheet : 2IncomeStatement-A blank page is printing at the end of the report
Tax Manager is incorrectly calculating the Preservation Age
System is allowing duplicate practice name when editing Practice Details
2n-Related Party : Note should not refer to last year if ledger is set to be in its first year
Date does appear correctly the signatory field in 2balance sheet. This an issue when the entity is setup as first year trading
Date box is not showing up after clicking the print button for CURNN form
The page number is not centered in Depreciation Schedule (DEPNSCHIN). This can cause a blank next page in Depreciation Schedule (Print Preview).
Error triggered in some Individual returns during lodgement
EFTRS reports total incorrectly adding up.
The first page of the rental schedule is blank when running an income statement that includes a rental schedule.
SHDividendStatement : Inconsistent currency formatting for Dividend per Share.
This issue with GST Frequency auto population has been identified as a problem.
DrDeclarTrust : Upper and Lower case formatting for entity name is incorrect. Setting the command "Proper" in FRF did not make a difference to the outcome.
In the August 2019.08 release when trying to insert or match transactions in the ledger screen - the information in the pop up no longer fits the screen
Bulk Activity Statement Utility is creating the Activity Statement under the incorrect Matter
This article discusses an issue regarding recalculation of provisional dates when student loans are involved.
Unfiled transactions are appearing in the incorrect period
Asset Depreciation Schedule in XPA is incorrectly displaying the Private Use percentage of an asset.
Error is triggered for some Activity Statements
Users are unable to clear the below errors in Local file master file for the year 2018 and 2019.
NZ Sheet 2Directory : Incorrect spelling of the word 'Partnership' when type is 'Limited Partnership'
Other assesable foreign source income (Label H) is incorrect in the Beneficiary Statement when printed to facsimile copy
SBR Auskey Configuration
Under 18's are receiving the low and middle income tax offset when they shouldn't be
The following error message is triggered: LCMSF4 - Intermediary email - a Value is required
VR.ATO.GEN.500090 won't clear in 2016 AMIT
Error is triggered in some Individual tax returns
Deduction schedule still prints TFN for the field D12 when 'show TFN' is unticked.
errors in the e-file console when trying to open or archive e-file reports.
ManBeneficiaries Funds- Unit Trust ledgers display a #value in the beneficiary name section.
NegTB executed in Xcede10 causes an import failure
Xcede - Excel function 'Row to Repeat at Top' is not working
If P1 is approved in the 901, the tax return cannot be synchronised until the 901 amount is unapproved
Some IRD transactions, that enter the database via the TDS service, may appear in the wrong client's ledger if the client is part of a consolidated group.
Minor grammatical errors found on this sheet. A line of text needs to be optional
Voluntary provisionals change once return is synchronised.
The error appear when opening a 2019 Individual return
CMN.ATO.AS.EM0060 in 2019 Quarterly AS for Trust during pre-lodge
Error generating while testing Machine Credential under SBR Configuration window
Invalid D.O.B or TFN when updating client details in Tax Services console